Episode S01 E18: Engaging Health Plan Members and Supporting Providers During A Crisis

Kurt Herzer, MD, head of population health at Oscar Health, explains how payers are maintaining strong member engagement during the coronavirus. He details how population segmentation and deploying existing channels of communication can help address patient needs and uphold high quality member experience. He also describes how to partner with and support providers and community-based organizations as they assist members.

Episode S01 E17: Partnering With the FCC to Expand Telehealth During the COVID-19 Crisis and Beyond

Brendan Carr, a commissioner with the Federal Communications Commission, explains how hospitals and health systems can take advantage of new funding opportunities initiated by the FCC to expand broadband connectivity and improve telehealth adoption. Carr details how the $100 million Connected Health Pilot Program and, more recently, the $200 million COVID-19 Telehealth Program are giving healthcare providers much-needed support to launch and expand innovative telehealth programs tackling both Coronavirus and non-Coronavirus care. He also explains how programs like this will position rural and urban providers for telehealth momentum after the emergency.

Episode S01 E16: Employing A Patient-Centered Population Health Strategy During COVID-19

Vanessa Guzman, Associate Vice President at Montefiore Health System, defines population health as “everyone’s responsibility.” She describes how to build a culture that views the patient as a person, focusing on whole person care by leveraging appropriate technologies and community-based partnerships. She also explains how the New York-based healthcare system is applying these strategies to the coronavirus pandemic.

Episode S01 E15: Enabling Interoperability and Data Exchange During COVID-19

Mariann Yeager, chief executive officer of The Sequoia Project, describes the current state of interoperability, after the finalization of the ONC’s Interoperability Rule. She covers what stakeholders need to be involved, the challenges that the pandemic poses to interoperability, and how circumstances could accelerate the shift toward interoperability.