Episode S03 E21: Conducting Administrative Transactions in a Crisis, Lessons Learned from COVID-19

When a crisis disrupts claims volume and payments processes, what can payers and providers do to adjust? April Todd, senior vice president of CORE and explorations for CAQH, explores the coronavirus pandemic's impact on administrative transactions and how the past two years can inform healthcare stakeholders' reactions to future crises.

Episode S03 E20: Understanding the Surge in Substance Abuse, Responding Through Patient Engagement

The coronavirus pandemic has sparked an increase in substance abuse, but many Americans who struggle with substance abuse do not seek out mental healthcare support. Jasleen Chhatwal, MD, chief medical officer at Sierra Tucson, shares the findings of Sierra Tucson's survey on substance abuse in the US and dives into how those results can inform healthcare professionals at the patient engagement level and the strategic level.

Episode S03 E19: Addressing Ransomware: Should Healthcare Organizations Pay?

As ransomware attacks continue to overwhelm the healthcare sector, organizations will have to decide whether to pay the ransom or potentially risk patient safety. Erik Weinick, a seasoned litigator and co-founder of Manhattan-based law firm Otterbourg's privacy and cybersecurity practice, discusses the consequences of paying or not paying the ransom in the event of a healthcare cyberattack, and how organizations can mitigate risk.

Episode S03 E18: Engaging Payers, Patients In Health Data Exchange, Interoperability Conversations

As the national conversation around interoperability moves forward, it is time to progress beyond defining what interoperability is and instead make sure that all of the impacted stakeholders' voices are represented, including patients' and payers' perspectives. Alan Swenson, executive director for Carequality, shares how to better engage payers and patients in discussions around health data exchange.