Overcoming Challenges to Effective Patient Experience

The Overcoming Challenges to Effective Patient Experience report aims to understand common patient experience efforts and challenges to optimizing these strategies at provider organizations. Highlights from the 24-page report include: 

  • Hospital, health system, and provider practice emphasis on care coordination as a key element to patient experience 
  • The impact of technology on improving patient experience and the challenges to rolling out virtual solutions 
  • Challenges created by the COVID-19 pandemic to promoting care coordination and patient education 

Published on February 16, 2021

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This report includes:

  • Analysis of 214 accountable care organizations, behavioral health facilities, hospitals, health systems, and physician practices 
  • Qualitative follow-up with six survey participants to discuss strategies to effective patient experience strategies 
  • Call to action for leaders at provider organizations to focus on understanding patient needs before implementing cutting-edge technology 
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